Shipping policy

SHIPPING POLICY

Last updated: August 23, 2026

This Shipping Policy describes how Kawaii Skin processes, ships, tracks, and handles delivery-related concerns for orders placed through our online store.

Where We Ship

Kawaii Skin currently accepts orders for delivery to eligible addresses within the United States. International shipping is not available at this time.

Delivery to Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO/DPO addresses may be restricted by carrier service. Available shipping options will be shown during checkout based on the delivery address.

Processing Your Order

Most orders are prepared and dispatched within 1–2 business days after payment authorization and order verification.

Business days are Monday through Friday, excluding federal holidays. Orders submitted during weekends or holidays will begin processing on the following business day.

Additional processing time may occasionally be necessary because of high order volume, payment verification, inventory availability, or address confirmation.

Shipping Options and Charges

The following delivery options are available for eligible U.S. orders:

Standard Shipping: 3–5 business days — $8.00 USD for orders from $0.00 to $69.99

Standard Shipping: 3–5 business days — Free for orders of $70.00 USD or more

Express Shipping: 2–3 business days — $15.00 USD

Free-shipping eligibility is determined by the qualifying merchandise subtotal after discounts and before taxes or shipping fees.

Express Shipping affects carrier transit time only. The regular 1–2-business-day processing period still applies.

Any applicable sales tax, including tax on delivery charges where required, will be calculated and displayed at checkout.

Estimated Arrival Time

Processing and carrier transit time together provide the following estimated delivery periods:

Standard Shipping: approximately 4–7 business days

Express Shipping: approximately 3–5 business days

These delivery periods are estimates rather than guarantees. Carrier congestion, severe weather, holidays, emergencies, or events beyond our reasonable control may affect delivery.

Confirmation, Tracking, and Split Shipments

An order confirmation will be sent to the email address entered during checkout.

Once the order has been dispatched, customers will receive a shipping confirmation with tracking information when tracking is available. Carrier tracking may take up to 48 hours to display its first update.

Items from the same order may occasionally ship separately. Separate packages may have different delivery dates and tracking numbers.

Incorrect or Incomplete Addresses

Customers must provide an accurate and complete delivery address, including any required apartment, suite, building, or unit number.

Address-correction requests should be sent to us immediately. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once processing has started.

If an order has already been transferred to the carrier, the customer may need to contact the carrier directly. Additional delivery or reshipping expenses caused by inaccurate customer-provided information may apply.

Changes and Cancellations

Please contact Kawaii Skin promptly if an order needs to be changed or canceled. Requests are not guaranteed after an order enters fulfillment.

Orders that have already shipped cannot be canceled and must instead be handled under our Return and Refund Policy.

Delayed Fulfillment

If Kawaii Skin cannot ship an order within the stated timeframe, we will notify the customer and provide a revised expected shipping date.

The customer may accept the revised date or cancel the unshipped order for a full and prompt refund to the original payment method. If customer consent to an additional delay is required but cannot be obtained, the affected order will be canceled and refunded as required by applicable law.

Carrier Delays and Lost Shipments

Carrier disruptions may occur after a package has left our facility. Although carrier operations are outside our direct control, Kawaii Skin will assist customers with reasonable shipment inquiries and carrier claims.

If tracking has stopped updating or the package appears lost, please contact us with the order number. When a shipment is confirmed lost, we will provide an appropriate replacement or refund based on the investigation, order circumstances, and applicable law.

Packages Marked as Delivered

When tracking indicates delivery but the package cannot be located, customers should first:

Verify the shipping address shown in the order confirmation.

Check the mailbox, entrances, safe delivery locations, neighbors, household members, or building management.

Allow up to 48 hours, as some carriers may update tracking before completing final delivery.

Contact the carrier for available delivery details.

If the shipment remains missing, please notify Kawaii Skin so we can review the delivery and assist with the available next steps.

Damaged, Incorrect, or Incomplete Orders

Please examine the package shortly after it arrives. Contact us as soon as reasonably possible if an item is damaged, incorrect, or missing.

Provide the order number, a description of the problem, and clear photographs of the product, shipping label, and packaging when available. Customers should keep all original packaging until the review or carrier claim is completed.

Eligible claims will be resolved through a replacement, refund, or another appropriate remedy under our Return and Refund Policy and applicable consumer law.

Returned or Undeliverable Shipments

A carrier may return a package because of an incomplete address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the package.

When a shipment is returned, we will contact the customer regarding available reshipment or refund options. Additional shipping charges may apply if the return resulted from inaccurate customer-provided information or failure to receive the shipment.

Original shipping fees may be non-refundable unless the return was caused by our error or reimbursement is required by law.

Return Policy

Returns, exchanges, and product-refund requirements are governed by the Kawaii Skin Return and Refund Policy. If this Shipping Policy conflicts with applicable consumer protection law, the applicable law will take precedence.

Contact Us

For questions concerning an order or shipment, contact us using the information below:

Trade name: Kawaii Skin

Email: support@kawaiiskinlab.online

Address: 556 Lakeside Dr, Aiken, SC 29803, United States

Phone: +1 (619) 227-3949