Terms of service

TERMS OF SERVICE

Effective: August 23, 2026
Last updated: August 23, 2026

PLEASE READ BEFORE SHOPPING

Kawaii Skin operates this online store. These Terms of Service (“Terms”) set out the agreement between Kawaii Skin (“Kawaii Skin,” “we,” “us,” or “our”) and each person who visits the store, uses a store feature, creates an account, communicates with us through the site, or purchases a product (“you” or “your”). The website, online checkout, customer-account features, information, products, and related functions are collectively called the “Store Services.”

Using the Store Services means that you accept these Terms. When you place an order, you also accept the policies and disclosures made available before purchase, including our Refund Policy, Shipping Policy, and Privacy Policy. Please do not access or use the Store Services if you do not agree.

We have written these Terms to preserve applicable consumer protections. No provision is intended to exclude a legal protection that cannot be waived, excuse deceptive conduct, or remove a remedy that federal or state law requires. A mandatory law providing greater protection will control over an inconsistent provision in these Terms.

1. DOCUMENTS INCLUDED IN THIS AGREEMENT

The following form part of the agreement when relevant to your use or order:

These Terms of Service.

Our Refund Policy at /policies/refund-policy.

Our Shipping Policy at /policies/shipping-policy.

Our Privacy Policy at /policies/privacy-policy.

Product warnings, directions, and disclosures shown before purchase.

Specific conditions for a genuine promotion, discount, or optional feature.

The products, quantities, prices, taxes, shipping charges, and other details confirmed at checkout.

If a transaction-specific disclosure conflicts with a general term, the more specific disclosure applies to that transaction, but only where it is lawful. Nothing presented after purchase can retroactively reduce a right or materially change an accepted order without your agreement or legal authority.

2. AGE AND CAPACITY TO AGREE

You must be at least the age of legal majority in your place of residence to place an order or open a customer account. If local law allows a minor to use the Store Services with permission, a parent or legal guardian must supervise that use and accepts responsibility for it.

The Store Services are not directed to children younger than 13. Children under 13 must not provide personal information, subscribe to marketing, submit a review, create an account, or attempt to purchase through the store.

When acting for a business or another organization, you confirm that you have authority to bind that party to these Terms.

3. ACCOUNT INFORMATION AND ACCOUNT PROTECTION

You may be able to purchase as a guest or through a customer account. Information supplied for an account or order must be accurate, complete, and kept current. Inaccurate contact or delivery information may prevent us from confirming or fulfilling an order.

Please protect your password and do not knowingly allow an unauthorized person to use your account. Tell us promptly at support@kawaiiskinlab.online if you suspect unauthorized activity, an unknown purchase, or compromised login information.

We may temporarily lock or restrict an account when reasonably needed to investigate fraud, protect payment information, respond to a security risk, or comply with law. You will not be responsible for activity caused by our failure to meet a legal security obligation, and we will not restrict an account for an unlawful or discriminatory reason.

4. PERMITTED AND PROHIBITED CONDUCT

You may use the Store Services for lawful personal, family, or household shopping. Commercial purchasing, resale, or other business use requires our permission unless applicable law provides otherwise.

You must not:

Use stolen, false, or unauthorized identity or payment information.

Violate a law, regulation, court order, or another person’s rights.

Infringe copyright, trademark, privacy, publicity, or other protected interests.

Submit defamatory, fraudulent, threatening, hateful, discriminatory, obscene, or malicious material.

Transmit malware, viruses, harmful code, spam, or phishing content.

Attempt to obtain nonpublic information or access another customer’s account.

Evade purchase limits, promotion conditions, or security controls.

Disrupt the website, checkout, servers, providers, networks, or another customer’s access.

Use bots, scraping, crawling, or automated requests in a manner that imposes an unreasonable burden, except for ordinary search-engine indexing or conduct authorized by law.

We may take proportionate steps to prevent, investigate, and stop prohibited behavior. Those steps may include declining a fraudulent order, limiting access, preserving relevant records, or making a report when lawfully permitted or required.

5. AVAILABILITY AND CHANGES TO STORE FEATURES

We may repair, maintain, secure, improve, replace, or discontinue a digital feature. Service interruptions may occur because of maintenance, internet failures, provider outages, cyber incidents, or other operational events.

Changing or removing a website feature does not cancel duties attached to an order already accepted. We may refuse future service only for a legitimate reason, including fraud, abuse, illegality, a serious security concern, an unavailable product, a shipping restriction, or a material violation of these Terms.

6. PRODUCT INFORMATION YOU MAY RELY ON

We make reasonable efforts to present each product accurately. Depending on the product, relevant information may include its name, size or net quantity, intended cosmetic use, ingredients, material characteristics, directions, warnings, price, availability, and product images.

We will not knowingly use a fabricated countdown, false scarcity notice, invented popularity statement, fake comparison price, or unsupported product-performance claim. Statements about stock, demand, safety, benefits, origin, and results will be truthful and supported to the extent required by law.

Photographs are intended to be a fair representation. A screen’s brightness, color settings, lighting, packaging update, or normal manufacturing variation may create a small visual difference. This possibility does not excuse a material mismatch, mislabeling, defect, counterfeit product, adulteration, missing warning, or unsafe condition.

Stock is not reserved merely because an item is placed in a cart. We may limit quantities reasonably to distribute limited inventory, prevent fraudulent purchases, or restrict unauthorized resale. Limits will not be applied for a discriminatory or otherwise unlawful reason.

If the item delivered is materially inconsistent with its listing or label, set it aside without use and contact us for assistance.

7. COSMETIC USE, INGREDIENTS, AND INDIVIDUAL RESULTS

Products offered as cosmetics are intended for functions such as cleansing, beautifying, promoting attractiveness, or altering appearance. Unless a product is expressly and lawfully labeled as a drug or combined cosmetic-drug product, neither the product nor our general store content is intended to diagnose, cure, mitigate, treat, or prevent disease or to affect the body’s structure or function.

Store articles, routines, ingredient summaries, customer photographs, and beauty suggestions are informational and are not a substitute for advice from a qualified healthcare professional. Testimonials describe individual experiences. Skin type, technique, sensitivity, environment, and other factors vary, so results are not guaranteed.

Before application, read the product label, full ingredient list, directions, warnings, storage instructions, and any expiration or period-after-opening information. Use the product only as directed. Do not apply it to a prohibited area or combine it with another product in a way contrary to instructions.

If you have an allergy, sensitive skin, an existing skin or medical condition, take medication, are pregnant or nursing, or have concerns about an ingredient, obtain appropriate professional advice before use. A patch test may be appropriate for some products, but it does not guarantee that a reaction will not occur.

Discontinue use if irritation or another adverse reaction develops. Seek prompt medical assistance when symptoms are severe or concerning. You may report a product concern to support@kawaiiskinlab.online. We may request reasonable details needed to investigate, trace the product, communicate with the responsible person or supplier, meet an adverse-event obligation, or support a recall. This section does not restrict rights concerning a defective, unsafe, adulterated, recalled, or mislabeled item.

8. PRICING, SALES TAX, AND DISCOUNTS

Unless the store clearly states another currency, prices are in U.S. dollars. Before the final order button is selected, checkout will show the merchandise total, shipping charge, applicable sales tax, discounts, and any other amount collected by us.

We may change a price for future transactions. We will not increase the price of an accepted order without your express consent and a lawful basis. We will not silently add a recurring charge, membership, warranty, product, donation, or optional service.

Promotions may include eligibility criteria, start and end dates, excluded merchandise, redemption instructions, per-customer limits, or restrictions on combining offers. Those conditions will be disclosed with the promotion or before purchase. A discount or “free” item will not be advertised in a misleading manner.

If an unmistakable material pricing or listing error is discovered before acceptance, we may cancel the item or offer you the choice to proceed using corrected information. A higher corrected price will be charged only after you expressly approve it. If an error is identified after acceptance, we will follow applicable contract and consumer law and will refund any item lawfully canceled after payment.

9. PLACING AN ORDER

Submitting an order is your offer to purchase the listed merchandise on the conditions displayed at checkout. The first automated email generally confirms receipt of that offer; it does not necessarily establish acceptance.

We normally accept the order by sending a shipping confirmation or another clear acceptance notice. Before acceptance, we may confirm inventory, payment authorization, delivery eligibility, order accuracy, and indicators of unauthorized activity.

We may decline all or part of an order for a legitimate reason such as:

The item is out of stock, discontinued, or recalled.

Payment fails or cannot reasonably be verified.

The delivery address is incomplete, invalid, or outside the available service area.

The order appears fraudulent or unauthorized.

A legal or carrier limitation prevents shipment.

A stated, reasonable quantity limit is exceeded.

An obvious material pricing or listing mistake occurred.

If money was collected for an item we do not accept or later lawfully cancel, we will promptly return the applicable product charge and any shipping amount attributable solely to that item. The refund will be made to the original payment method unless the law requires a different method or you affirmatively agree otherwise.

10. PAYMENT PROCESSING

By submitting an order, you authorize Kawaii Skin and the payment processor presented at checkout to charge the selected payment method for the total disclosed immediately before submission. You confirm that you have authority to use that payment method.

Shopify Payments or a different payment service may process the transaction under its own terms and privacy notice. A pending bank entry may be an authorization rather than a completed charge. The card issuer or financial institution determines when an unused authorization is released.

If payment is declined, reversed, or reasonably suspected to be unauthorized, fulfillment may be paused while we seek a valid payment or appropriate verification. Nothing in these Terms eliminates a lawful billing-error procedure, card dispute, fraud report, or chargeback right.

11. ORDER CHANGES AND VOLUNTARY CANCELLATIONS

Send a change or cancellation request as soon as possible. We will try to assist before warehouse processing begins, but we cannot guarantee a voluntary cancellation or address change after an order enters fulfillment or is handed to a carrier.

This does not limit a separate cancellation or refund right arising from non-shipment, an unapproved delay, an unauthorized transaction, a recall, a defect, a material misdescription, or another legal protection.

12. SHIPPING INFORMATION AND DELIVERY ESTIMATES

Our Shipping Policy at /policies/shipping-policy explains current processing expectations, available delivery services, shipping charges, service areas, and estimated arrival timeframes. The options applicable to your order will be presented at checkout.

We will have a reasonable basis for any stated shipment promise. Unless expressly identified as guaranteed, an estimated delivery range is an estimate and ordinarily starts after processing. Weekends, holidays, severe weather, carrier disruptions, address problems, and high-volume periods may affect arrival.

If no shipment time is stated, we will ship a properly completed order within 30 days, consistent with the federal Mail, Internet, or Telephone Order Merchandise Rule.

When we learn that an order cannot ship within the promised period, we will provide the delay notice and options required by applicable law. Depending on the circumstances, you may choose to consent to a revised shipment date or cancel the unshipped merchandise for a prompt and full refund. If the order cannot be shipped or required consent to a delay is not obtained, we will cancel the affected merchandise and issue the required refund. We will not substitute mandatory refunds with store credit unless you affirmatively choose credit and the law permits that choice.

13. DELIVERY ADDRESS, LOST PACKAGES, AND DAMAGED ORDERS

You are responsible for reviewing the delivery address before placing the order. Notify us promptly about an error, but understand that an address cannot always be changed once fulfillment begins.

Except when applicable law provides differently, title and risk of loss remain with us until the package is delivered to the address provided for the order.

Please contact us if tracking indicates delivery but the package is missing, or if a shipment arrives open, damaged, incomplete, or incorrect. We may reasonably ask for the order number, photographs, packaging information, and carrier details so that we can investigate. Prompt notice can make carrier tracing easier, but a reasonable delay in reporting does not waive a non-waivable right.

14. RETURNS, EXCHANGES, AND REFUNDS

Our Refund Policy at /policies/refund-policy provides the controlling details for ordinary returns, including the return window, product condition requirements, exclusions, proof of purchase, authorization procedure, return location, and expected refund processing time.

For every return eligible under that policy:

Kawaii Skin provides free return shipping.

No restocking fee is deducted.

An approved monetary refund is ordinarily returned to the original payment method.

A customer should contact support@kawaiiskinlab.online for an item that is defective, damaged, unsafe, materially misdescribed, incorrect, or missing. Rights and remedies for nonconforming merchandise are not automatically eliminated by a hygiene-related or change-of-mind exception that applies to an otherwise conforming product.

After we transmit a refund, a bank or payment provider may require additional posting time. Contact us if a credit does not appear within the period stated in the Refund Policy. We will provide a written copy of the Refund Policy upon request.

15. PRODUCT SAFETY, RECALLS, AND CORRECTIVE ACTION

We may stop selling a product, publish a warning, contact affected purchasers, offer a legally appropriate remedy, cooperate with a manufacturer or responsible person, or carry out a recall when a safety issue or legal obligation requires it.

If you receive a safety or recall notice, follow its instructions and stop using the product when directed. A recall remedy is in addition to other rights that cannot legally be excluded.

16. PERSONAL INFORMATION

Our Privacy Policy at /policies/privacy-policy explains the categories of personal information we may collect, the purposes for which it is used, the parties to whom it may be disclosed, retention practices, security measures, and privacy rights or choices that may apply.

Using the Store Services does not mean you consent to every optional data use. We will obtain consent when applicable law requires it. Privacy requests should be submitted using the method stated in the Privacy Policy.

17. EMAILS, TEXTS, AND NOTICES

We may send operational communications needed for an account or transaction, including order confirmations, payment notices, security alerts, shipping updates, delay notices, return instructions, refund confirmations, and product-safety messages.

Marketing messages are handled separately. Consent to receive promotional email or text messages is not a condition of purchase. You may unsubscribe from email through the included link and may opt out of marketing texts using the instructions provided. Opting out of marketing does not prevent essential transaction, safety, or legal notices.

18. CUSTOMER REVIEWS AND OTHER CONTRIBUTIONS

The store may permit reviews, photographs, questions, comments, suggestions, or similar material (“Submitted Content”). You must have the right to provide it. A review described as personal experience must be honest and based on genuine experience.

You retain ownership of Submitted Content. You grant us a non-exclusive, worldwide, royalty-free permission to host, reproduce, format, display, and use it for operating, improving, and promoting Kawaii Skin. The permission is subject to the Privacy Policy and continues only as reasonably needed for those purposes, except for records retained for security, legal compliance, backups, fraud prevention, or dispute documentation.

You may request that we stop future promotional use. Immediate removal from previously printed or already distributed material may not be possible.

We may moderate content that is fraudulent, unlawful, threatening, discriminatory, obscene, infringing, includes private information, contains malicious code, or is unrelated to the product or Store Services. We will not prohibit an honest review, impose a penalty merely because a review is negative, or prevent a lawful complaint or report to a government agency.

19. STORE CONTENT AND INTELLECTUAL PROPERTY

The original selection, arrangement, design, text, graphics, photographs, videos, logos, software, and other store material are owned by or licensed to Kawaii Skin and are protected by applicable intellectual-property laws. A manufacturer or other third party retains ownership of its respective names, marks, and materials.

We give you a limited, personal, revocable, non-exclusive, and non-transferable permission to access the Store Services for lawful shopping. Unless allowed by law or written permission, this does not include a right to republish, sell, commercially exploit, mirror, frame, remove rights notices from, or create derivative works using protected content.

To report suspected copyright, trademark, or other intellectual-property infringement, send us enough information to identify the protected work, locate the challenged material, understand the basis of the claim, and contact the person making the report.

20. THIRD-PARTY TOOLS AND THE SHOPIFY PLATFORM

The Store Services may connect to payment options, applications, social-media features, shipping tools, or websites operated by independent parties. Your optional use of an external service may be governed by that provider’s terms and privacy notice. A link is not necessarily an endorsement of everything available through the destination.

Shopify supplies the ecommerce platform used to host and operate this store. Unless checkout expressly states otherwise, your product purchase is from Kawaii Skin, not Shopify. Order questions, return requests, complaints, and product claims should be sent to us using the contact information below.

Shopify and its affiliates are intended third-party beneficiaries only of provisions that relate to or protect their platform, technology, or services, and they may enforce those provisions. This section does not alter any separate agreement you may have directly with Shopify.

Nothing in this section excludes our responsibility for our own promises or conduct, the configuration or selection of a provider when law imposes a duty on us, or liability that cannot lawfully be excluded.

21. ACCESSIBILITY AND CUSTOMER ASSISTANCE

We aim to make store information and customer service reasonably accessible. If a disability or technical barrier prevents you from accessing material needed to make or manage a purchase, contact us by email or phone. We will make reasonable efforts to provide the information or assistance through an appropriate alternative method.

This commitment does not narrow any accessibility obligation imposed by law.

22. CORRECTIONS AND WEBSITE RELIABILITY

We may correct a typographical, technical, or non-material factual mistake and update store information prospectively. When a material correction affects an order, we will notify you and provide a fair, lawful option, such as confirming the corrected information or canceling the affected item for a refund.

Digital access may occasionally be interrupted or contain an error. We do not guarantee continuous website operation, but a technical problem does not remove obligations connected to an accepted or completed transaction.

23. WARRANTIES

To the maximum extent permitted by law, the website and general informational features are made available on an “as is” and “as available” basis. We do not promise that every digital function will always be uninterrupted or error-free.

This website disclaimer does not override the product description, an express warranty, an applicable manufacturer warranty, or a warranty or statutory guarantee that cannot legally be disclaimed. We do not exclude merchantability, fitness for a particular purpose, title, noninfringement, conformity, or product-safety obligations where applicable law does not permit exclusion.

Warranty rules differ among jurisdictions, so some limitations may not apply to you.

24. LIMITATION OF LIABILITY

To the fullest extent allowed by law, Kawaii Skin will not be responsible for an indirect, incidental, special, exemplary, or consequential loss that was not reasonably foreseeable and arises solely from the use of or inability to use a general website feature.

Where a limit on direct monetary damages is lawful, total liability for a claim tied to a particular product or order will not exceed the amount paid for the product or order giving rise to the claim.

These limitations do not cover liability that law forbids us to exclude or restrict. Depending on applicable law, that may include fraud, fraudulent misrepresentation, intentional misconduct, gross negligence, personal injury or death caused by negligence, a defective product, breach of a non-waivable consumer duty, or another statutory liability.

25. CLAIMS CAUSED BY UNLAWFUL MISUSE

To the extent permitted by law, you agree to protect and reimburse Kawaii Skin and its personnel against a third-party claim and reasonable related expense only to the extent directly caused by your intentional unlawful misuse of the Store Services, infringement of the third party’s rights, or material breach of these Terms.

This obligation does not apply to the extent the claim results from our negligence, unlawful behavior, misleading statement, product defect, or breach of duty. It does not require waiver of a right or defense that applicable consumer law preserves.

26. EVENTS BEYOND REASONABLE CONTROL

A party is not responsible for delay caused solely by an event that could not reasonably be controlled or prevented, such as severe weather, natural disaster, government action, widespread carrier disruption, labor interruption, infrastructure failure, or major network outage.

We will make reasonable efforts to communicate a material impact and reduce the disruption. This provision does not permit us to keep payment that must be refunded, disregard federal delayed-shipment requirements, or deny another mandatory consumer remedy.

27. SUSPENSION OR TERMINATION

You may stop using the Store Services at any time. We may suspend or end future access when reasonably necessary because of fraud, unlawful activity, abuse, a significant security threat, or a material breach of these Terms. Where appropriate and practical, we will give notice and an opportunity to address the concern.

Ending website access does not automatically cancel an accepted order. A transaction must be separately completed or canceled under these Terms, our policies, and applicable law.

Provisions that logically continue after termination—including accrued payment obligations, intellectual-property protections, lawful liability allocations, and dispute terms—will survive.

28. GOVERNING LAW AND RESOLUTION OF DISPUTES

Applicable federal law and the laws of the State of South Carolina govern these Terms and purchases from Kawaii Skin, without applying conflict-of-law rules. This choice does not deprive a consumer of mandatory protection supplied by the law of the consumer’s home state.

We encourage you to contact us with your order number, a clear description of the concern, and the resolution requested. We will review complaints in good faith. Contacting us informally is encouraged but is not required where law allows you to proceed directly.

Claims may be brought in any court with lawful jurisdiction. These Terms do not require arbitration, waive a jury-trial right, restrict access to eligible small-claims procedures, or impose a contractual class-action waiver. Whether a particular claim may proceed individually, collectively, or in another form is determined by applicable law.

Nothing prevents you from contacting the South Carolina Department of Consumer Affairs, South Carolina Attorney General, FTC, FDA, a payment provider, law enforcement, a court, or another regulator or consumer-protection body.

29. UPDATES TO THESE TERMS

We may revise these Terms for legal, operational, technical, security, or business reasons. The current version will be posted with a new “Last updated” date. We will provide additional notice of a material change when required by law.

An update applies prospectively from its effective date. It will not retroactively change an accepted order’s price, return conditions, or other material terms unless the change is legally required or you expressly agree.

30. GENERAL PROVISIONS

If a court finds that a provision is invalid or unenforceable, it will be limited or modified only to the extent necessary, and the remainder of the Terms will continue in effect. Failure to enforce a provision once is not a permanent waiver.

We may transfer these Terms as part of a lawful merger, acquisition, financing, reorganization, or sale of the relevant business, provided that the transfer does not reduce rights connected to an existing consumer transaction. You may not transfer your obligations without our consent unless applicable law allows the transfer.

These Terms and the incorporated documents described in Section 1 represent the agreement relating to the Store Services. Section headings are included for readability and do not independently change the meaning of a provision.

31. CONTACT KAWAII SKIN

For customer-service questions, order concerns, complaints, policy-copy requests, returns, refunds, accessibility assistance, intellectual-property notices, or product-safety reports, contact:

Trade name: Kawaii Skin
Email: support@kawaiiskinlab.online
Address: 556 Lakeside Dr, Aiken, SC 29803, United States
Phone: +1 (619) 227-3949